In our vaporwave-inspired universe, we understand aesthetic choices evolve. Orders enter our neon-lit fulfillment system within 4 hours (extended processing time for custom holographic packaging). Cancellations are only possible during this window by emailing [email protected]. After 4 hours, your cyberpunk treasure begins its journey through our retro-futuristic logistics network, making cancellations impossible—but our 21-day return portal remains open for dimensional rifts (aka returns).
You've got 21 days from delivery to initiate returns—a generous timeframe to test your synthwave gear under different chromatic lighting. All items must retain their original glitch-art tags and protective force fields (packaging). We accept dimensional swaps (exchanges) for items of equal or greater value from our current collection. For lower-value exchanges, the remaining cosmic credits will be refunded.
Items must be in unworn, unaltered spacetime continuum condition—no signs of wear in any parallel dimension. Original augmented reality tags and holographic security seals must remain intact. Any item showing temporal displacement (stains, odors) will be rejected. Use the provided quantum-stabilized return packaging or equivalent dimensional containment unit to prevent transit damage.
Our retro-futuristic exchange system processes dimensional swaps within 7 business days of receiving your return. Size/color variants are prioritized in our cybernetic warehouses. For cross-dimensional style exchanges, availability depends on current stock in the multiverse. You'll receive a transmission (email) with portal coordinates (tracking) once your new aesthetic enters the delivery wormhole.
A $14.99 dimensional transfer fee applies to all non-defective returns, covering quantum packaging and warehouse realignment. This fee is waived if the item arrived through a corrupted spacetime rift (shipping error). Exchange requests only incur one transfer fee per shipment, regardless of how many items you're swapping across dimensions.
Refunds take 12-18 business days to process through our analog-digital payment gateways. This extended period allows our cyborg quality team to verify each item's continuity across all possible realities. You'll receive a confirmation transmission when your credits have been reintegrated into your original payment dimension. Third-party financial institutions may require additional temporal synchronization.
Limited-edition glitchwear exchanges depend on residual stock in the chronoverse. Final sale items from our 8-bit collection are non-refundable but may qualify for store credit if returned in pristine condition. Custom holographic items cannot cross dimensions (be exchanged) but may qualify for repairs under our warranty protocol.
If your refund hasn't materialized after 18 business days: (1) Scan your financial records for pending chrono-transactions (2) Consult your bank's temporal anomaly department (3) Transmit a distress signal to [email protected] with your order coordinates. Our synthwave support droids will investigate within 72 standard hours.
